:root{--ink:#192235;--muted:#758097;--line:#e9edf4;--bg:#f5f7fb;--blue:#4968ee;--blue-soft:#eef1ff;--green:#16a36a;--orange:#e78b3a;--red:#e05261;--purple:#8d5ee8}*{box-sizing:border-box}body{margin:0;font-family:"Noto Sans SC",sans-serif;color:var(--ink);background:var(--bg);font-size:14px}.app-shell{min-height:100vh;display:grid;grid-template-columns:238px 1fr}.sidebar{background:#fff;border-right:1px solid var(--line);padding:23px 14px;position:fixed;width:238px;height:100vh;display:flex;flex-direction:column;z-index:10}.brand{display:flex;align-items:center;gap:11px;padding:0 10px 26px}.brand-mark{width:36px;height:36px;border-radius:11px;background:linear-gradient(145deg,#3959e7,#6d83f6);color:white;display:grid;place-items:center;font:700 20px Manrope;box-shadow:0 7px 18px #4968ee3b}.brand strong{font:700 12px Manrope;letter-spacing:.7px;display:block}.brand span,.sidebar-footer span{display:block;color:var(--muted);font-size:11px;margin-top:2px}nav{display:grid;gap:5px}.nav-item{border:0;background:transparent;text-align:left;padding:11px 12px;border-radius:9px;color:#5c667c;font:500 13px "Noto Sans SC";cursor:pointer;display:flex;align-items:center;gap:11px}.nav-item span:first-child{font-size:17px;width:18px}.nav-item:hover,.nav-item.active{background:var(--blue-soft);color:var(--blue)}.nav-item b{margin-left:auto;background:#eff2f7;color:#788196;border-radius:12px;padding:1px 7px;font-size:10px}.nav-item.active b{background:white;color:var(--blue)}.nav-item b.warn{background:#fff0eb;color:#e36d45}.nav-section{font-size:10px;color:#a7afbd;letter-spacing:1px;padding:28px 12px 10px}.dot{width:7px!important;height:7px;border-radius:50%;margin-left:5px;margin-right:6px}.purple{background:var(--purple)}.red{background:var(--red)}.amber{background:#e6a745}.sidebar-footer{margin-top:auto;border-top:1px solid var(--line);padding:17px 5px 0;display:flex;align-items:center;gap:9px}.sidebar-footer .avatar{width:32px;height:32px;border-radius:50%;background:#dfe4ff;color:var(--blue);display:grid;place-items:center;font-weight:700}.sidebar-footer strong{font-size:11px;display:block}.sidebar-footer button{margin-left:auto;border:0;background:none;color:#929bac}.app-shell>main{grid-column:2;min-width:0}.topbar{height:71px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px;padding:0 32px;position:sticky;top:0;z-index:8}.global-search{width:min(520px,52vw);height:39px;border:1px solid #e5e9f0;background:#f7f8fb;border-radius:9px;display:flex;align-items:center;padding:0 11px;gap:8px}.global-search span{font-size:20px;color:#9099ab}.global-search input{border:0;outline:0;background:none;width:100%;font:13px "Noto Sans SC"}.global-search kbd{font:10px Manrope;color:#969eae;border:1px solid #dfe3ea;background:#fff;border-radius:5px;padding:3px 6px;white-space:nowrap}.icon-button{margin-left:auto;border:0;background:transparent;width:34px;height:34px;color:#697389;font-size:16px;position:relative}.icon-button+.icon-button{margin-left:0}.notification i{position:absolute;width:6px;height:6px;background:#e75b5b;border-radius:50%;right:7px;top:6px}.primary,.ghost{border:0;border-radius:8px;padding:10px 16px;font:600 12px "Noto Sans SC";cursor:pointer}.primary{background:var(--blue);color:white;box-shadow:0 5px 12px #4968ee26}.ghost{background:#fff;border:1px solid var(--line);color:#536078}.mobile-menu{display:none}.view{display:none;padding:30px 34px 50px;max-width:1500px;margin:auto}.view.active{display:block}.page-head{display:flex;align-items:flex-end;justify-content:space-between;margin-bottom:25px}.eyebrow{font:600 9px Manrope;letter-spacing:1.5px;color:#9ba4b4;margin:0 0 7px}.page-head h1{font-size:25px;margin:0 0 7px}.page-head p{color:var(--muted);margin:0;font-size:12px}.page-head p strong{color:var(--orange)}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:17px}.stat{background:#fff;border:1px solid var(--line);border-radius:12px;padding:18px;display:flex;align-items:center;gap:14px;box-shadow:0 2px 4px #1e2b4810}.stat-icon{width:40px;height:40px;border-radius:10px;display:grid;place-items:center;font-size:18px}.stat-icon.blue{background:#edf1ff;color:var(--blue)}.stat-icon.orange{background:#fff2e9;color:var(--orange)}.stat-icon.green{background:#eaf8f2;color:var(--green)}.stat-icon.purple{background:#f3edff;color:var(--purple)}.stat span{display:block;color:var(--muted);font-size:11px}.stat strong{font:700 23px Manrope;display:inline-block;margin:3px 11px 2px 0}.stat small{color:#98a1b1;font-size:9px}.stat small em{color:var(--green);font-style:normal}.orange-text{color:var(--orange)!important}.panel{background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 2px 4px #1e2b480b}.dashboard-grid{display:grid;grid-template-columns:1.45fr 1fr;gap:17px;margin-bottom:17px}.panel-title{display:flex;align-items:center;justify-content:space-between;padding:19px 21px;border-bottom:1px solid var(--line)}.panel-title h2,.ai-heading h2{font-size:14px;margin:0 0 4px}.panel-title p,.ai-heading p{font-size:10px;color:var(--muted);margin:0}.text-button{border:0;background:none;color:var(--blue);font:500 10px "Noto Sans SC";cursor:pointer}.priority-row{display:grid;grid-template-columns:7px 1fr auto;gap:13px;padding:15px 21px;border-bottom:1px solid #f0f2f6;align-items:center;cursor:pointer}.priority-row:last-child{border-bottom:0}.priority-row:hover{background:#fafbfe}.risk-line{width:3px;height:36px;border-radius:4px;background:var(--orange)}.risk-line.red{background:var(--red)}.priority-row h3{font-size:12px;margin:0 0 5px;font-weight:600}.priority-row p{font-size:10px;color:var(--muted);margin:0}.priority-row p b{color:#536078}.priority-meta{text-align:right}.priority-meta span{font-size:9px;padding:3px 7px;border-radius:9px;background:#fff0eb;color:#d96a43}.priority-meta small{display:block;color:#9aa3b3;margin-top:7px;font-size:9px}.ai-panel{padding:20px;background:linear-gradient(160deg,#fbfbff,#fff)}.ai-heading{display:flex;gap:11px;align-items:center;margin-bottom:18px}.spark{width:37px;height:37px;border-radius:10px;background:linear-gradient(145deg,#7257e8,#9b6aea);color:white;display:grid;place-items:center;box-shadow:0 6px 14px #8d5ee83b}.ai-examples{display:grid;gap:7px}.ai-examples button{border:1px solid #e6e8f2;background:#fff;text-align:left;border-radius:8px;padding:9px 11px;color:#69738b;font:10px "Noto Sans SC";cursor:pointer}.ai-examples button:before{content:'⌕';margin-right:8px;color:#8a6fe0}.ai-input{border:1px solid #dfe3ed;border-radius:10px;margin-top:13px;padding:9px 9px 7px 11px;display:flex;align-items:flex-end;background:#fff}.ai-input textarea{resize:none;border:0;outline:0;width:100%;font:11px "Noto Sans SC"}.ai-input button{border:0;background:var(--blue);color:white;width:28px;height:28px;border-radius:7px;cursor:pointer}.ai-panel>small{font-size:8px;color:#a1a8b5;display:block;text-align:center;margin-top:8px}.ai-answer{margin-top:10px;padding:11px;border-left:3px solid var(--purple);background:#f7f4ff;border-radius:6px;font-size:10px;line-height:1.7}.hidden{display:none}.customer-panel{margin-bottom:20px}.segmented{background:#f4f6f9;border-radius:7px;padding:2px}.segmented button{border:0;background:transparent;padding:5px 10px;border-radius:6px;color:#8891a1;font-size:9px}.segmented button.active{background:#fff;color:var(--ink);box-shadow:0 1px 4px #1e2b4815}.table-head,.table-row{display:grid;grid-template-columns:1.4fr 1fr .9fr .8fr .8fr;align-items:center;padding:0 21px}.table-head{height:34px;background:#fafbfc;color:#9ba3b2;font-size:9px}.table-row{min-height:58px;border-top:1px solid #f0f2f5;font-size:10px;cursor:pointer}.table-row:hover{background:#fafbfe}.customer-cell{display:flex;align-items:center;gap:10px}.customer-logo{width:31px;height:31px;border-radius:8px;display:grid;place-items:center;font-weight:700}.customer-cell strong{display:block;font-size:11px}.customer-cell small{font-size:9px;color:#9aa3b2}.tags{display:flex;gap:4px;flex-wrap:wrap}.tag{font-size:8px;border-radius:5px;background:#f0f2f7;color:#677188;padding:3px 6px}.tag.vip{background:#f3edff;color:#8056d4}.tag.risk{background:#fff0ed;color:#d45c4c}.tag.blue{background:#edf1ff;color:#526be0}.status{font-size:9px}.status:before{content:'';display:inline-block;width:6px;height:6px;border-radius:50%;background:var(--green);margin-right:6px}.status.pause:before{background:var(--orange)}.last-update{color:#8a93a4;font-size:9px}.modal-backdrop{display:none;position:fixed;inset:0;background:#16203570;z-index:20;place-items:center}.modal-backdrop.open{display:grid}.modal{background:#fff;width:min(580px,90vw);padding:26px;border-radius:15px;box-shadow:0 20px 60px #10182c38;position:relative}.modal h2{margin:0 0 5px}.modal>p{margin:0 0 22px;color:var(--muted);font-size:12px}.modal-close{border:0;background:none;cursor:pointer}.modal>button{position:absolute;right:18px;top:15px;font-size:23px;color:#8a93a4}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px}.form-grid label{font-size:11px;color:#5e687c}.form-grid input,.form-grid textarea{display:block;width:100%;margin-top:6px;border:1px solid #dfe4ec;border-radius:8px;padding:10px;font:12px "Noto Sans SC";outline:0}.form-grid .full{grid-column:1/-1}.form-grid textarea{height:68px;resize:none}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:22px}
/* Customer 360 */
.back-link{border:0;background:none;color:#7a8497;font:11px "Noto Sans SC";cursor:pointer;margin-bottom:15px}.customer-hero{background:#fff;border:1px solid var(--line);border-radius:13px;padding:22px;display:flex;gap:18px;align-items:flex-start}.hero-logo{width:55px;height:55px;border-radius:13px;background:#e9edff;color:var(--blue);display:grid;place-items:center;font-size:21px;font-weight:700}.hero-main{flex:1}.hero-main h1{font-size:21px;margin:0 0 5px}.hero-main>p{margin:0;color:#8891a1;font-size:11px}.hero-tags{margin-top:12px}.hero-actions{display:flex;gap:8px}.flag-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:9px;margin:14px 0}.flag{background:#fff;border:1px solid var(--line);border-radius:9px;padding:10px;font-size:10px;color:#7c8698}.flag.on{border-color:#f1caca;background:#fffafa;color:#c64d59}.flag.vip-on{border-color:#d9ccf7;background:#faf8ff;color:#8056d4}.profile-grid{display:grid;grid-template-columns:1.65fr .85fr;gap:14px}.content-card{background:#fff;border:1px solid var(--line);border-radius:12px;margin-bottom:14px}.card-head{padding:16px 18px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}.card-head h2{font-size:13px;margin:0}.card-head button{border:0;background:none;color:var(--blue);font-size:10px}.info-grid{display:grid;grid-template-columns:repeat(3,1fr);padding:17px 18px;gap:18px}.info-item span{display:block;color:#969faf;font-size:9px;margin-bottom:5px}.info-item strong{font-size:11px}.tabs{display:flex;gap:20px;padding:0 18px;border-bottom:1px solid var(--line)}.tabs button{border:0;background:none;padding:14px 0;color:#8790a2;font:11px "Noto Sans SC"}.tabs button.active{color:var(--blue);border-bottom:2px solid var(--blue)}.knowledge-body{padding:17px}.knowledge-section{margin-bottom:17px}.knowledge-section h3{font-size:10px;color:#9099a9;margin:0 0 8px}.knowledge-section p{font-size:11px;line-height:1.8;margin:0}.rule{padding:11px 12px;border:1px solid #eceff4;border-radius:8px;margin-bottom:7px;font-size:10px;display:flex;gap:10px}.rule b{color:#e05e56}.timeline{padding:18px}.timeline-item{display:grid;grid-template-columns:55px 14px 1fr;gap:7px;min-height:62px}.timeline-date{font:600 10px Manrope;color:#7c869a}.timeline-axis{position:relative}.timeline-axis:before{content:'';position:absolute;left:5px;top:8px;bottom:-7px;width:1px;background:#dfe4ec}.timeline-item:last-child .timeline-axis:before{display:none}.timeline-axis i{display:block;width:11px;height:11px;border:3px solid #dfe4ff;border-radius:50%;background:var(--blue);position:relative;z-index:1}.timeline-content strong{font-size:10px}.timeline-content p{font-size:9px;color:#8d96a6;margin:4px 0}.contact-row{padding:12px 16px;border-bottom:1px solid #eff1f5;font-size:10px}.contact-row span{display:block;color:#959ead;font-size:9px;margin-bottom:3px}.quick-stat{display:grid;grid-template-columns:1fr 1fr}.quick-stat div{padding:15px;text-align:center;border-right:1px solid var(--line)}.quick-stat strong{display:block;font:700 17px Manrope}.quick-stat span{font-size:9px;color:#929baa}.placeholder-page{text-align:center;padding:100px 20px}.placeholder-page .big-icon{font-size:43px;color:var(--blue)}.placeholder-page h1{font-size:22px}.placeholder-page p{color:var(--muted)}
@media(max-width:1050px){.stats-grid{grid-template-columns:1fr 1fr}.dashboard-grid,.profile-grid{grid-template-columns:1fr}.flag-grid{grid-template-columns:repeat(3,1fr)}}@media(max-width:760px){.app-shell{display:block}.sidebar{transform:translateX(-100%);transition:.2s}.sidebar.open{transform:translateX(0)}.app-shell>main{display:block}.mobile-menu{display:block;border:0;background:none}.topbar{padding:0 14px}.topbar .primary{display:none}.view{padding:20px 14px}.stats-grid{grid-template-columns:1fr}.page-head{align-items:flex-start}.page-head .ghost{display:none}.dashboard-grid{grid-template-columns:1fr}.customer-panel{overflow:auto}.customer-table{min-width:700px}.flag-grid{grid-template-columns:1fr 1fr}.info-grid{grid-template-columns:1fr 1fr}.hero-actions{display:none}.form-grid{grid-template-columns:1fr}.form-grid .full{grid-column:auto}}
.login-screen{position:fixed;inset:0;z-index:100;background:radial-gradient(circle at 20% 15%,#edf0ff,transparent 34%),linear-gradient(145deg,#f7f8fc,#eef1f8);display:grid;place-items:center;padding:20px}.login-screen.hidden{display:none}.login-card{width:min(420px,94vw);background:#fff;border:1px solid var(--line);border-radius:18px;padding:34px;box-shadow:0 24px 70px #26325124}.login-brand{display:flex;gap:12px;align-items:center;margin-bottom:28px}.login-brand h1{font-size:18px;margin:0 0 3px}.login-brand p{font-size:10px;color:var(--muted);margin:0}.login-card label{display:block;font-size:11px;color:#59657a;margin:14px 0 6px}.login-card input{width:100%;border:1px solid #dfe4ec;border-radius:9px;padding:12px;outline:0;font:13px "Noto Sans SC"}.login-card input:focus{border-color:var(--blue);box-shadow:0 0 0 3px #4968ee16}.login-card .primary{width:100%;margin-top:20px;padding:12px}.login-help{font-size:9px;color:#8f98a8;line-height:1.7;margin-top:16px;padding:10px;background:#f7f8fb;border-radius:8px}.form-error{color:#d84c59;font-size:10px;min-height:16px;margin-top:10px}.toast{position:fixed;right:24px;top:88px;z-index:120;background:#202a3e;color:#fff;padding:11px 16px;border-radius:9px;box-shadow:0 10px 30px #18203438;font-size:11px;animation:toastIn .2s}.toast.error{background:#bf4451}@keyframes toastIn{from{opacity:0;transform:translateY(-8px)}}.account-panel{width:min(680px,92vw)}.permission-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;margin-top:8px}.permission-grid label{border:1px solid var(--line);padding:9px;border-radius:8px}.user-row{display:flex;justify-content:space-between;align-items:center;padding:11px 0;border-bottom:1px solid var(--line);font-size:11px}.user-row span{color:var(--muted)}
.level-badge{display:inline-flex;align-items:center;justify-content:center;min-width:34px;padding:4px 8px;border-radius:7px;font-size:11px;font-weight:800}.level-badge.P1{background:#fff0f1;color:#d83f50}.level-badge.P2{background:#fff5e9;color:#c76b12}.level-badge.P3{background:#edf2ff;color:#4968ee}.ticket-level-guide{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:16px}.ticket-level-guide>div{background:#fff;border:1px solid var(--line);border-radius:12px;padding:15px 18px;display:flex;flex-direction:column;gap:5px}.ticket-level-guide b{font-size:14px}.ticket-level-guide span{font-size:11px;color:var(--muted)}.ticket-table{overflow:auto}.ticket-table-head,.ticket-row{display:grid;grid-template-columns:1.35fr 1fr .45fr 1.15fr 1.25fr 1fr;gap:14px;align-items:center;min-width:900px}.ticket-table-head{padding:3px 10px 12px;color:#929bac;font-size:10px;border-bottom:1px solid var(--line)}.ticket-row{padding:14px 10px;border-bottom:1px solid var(--line);cursor:pointer;font-size:12px}.ticket-row:hover{background:#f8f9ff}.ticket-row small{display:block;color:var(--muted);font-size:10px;margin-top:5px}.ticket-row>span{font-weight:600}.type-ranking{display:grid;gap:8px;margin:16px 0}.type-ranking>div{display:flex;justify-content:space-between;align-items:center;padding:9px 12px;background:#f7f8fc;border-radius:8px}.type-ranking span{display:flex;align-items:center;gap:9px}.type-ranking span b{width:21px;height:21px;border-radius:6px;background:#e9edff;color:var(--blue);display:grid;place-items:center;font-size:10px}.type-ranking strong{font-family:Manrope}.sla-guide{margin:12px 0;padding:11px 13px;background:#f6f8ff;border-radius:9px;color:#63708a;font-size:11px}.customer-ticket-stats{grid-template-columns:repeat(3,1fr)!important}.ticket-history-note{display:block;padding:0 16px 16px;color:var(--muted);font-size:10px}@media(max-width:900px){.ticket-level-guide{grid-template-columns:1fr}.ticket-table-head,.ticket-row{min-width:820px}}
.modal:has(.close-issue-edit){width:min(760px,94vw);max-height:94vh;overflow-y:auto;padding:22px 28px 0;scrollbar-gutter:stable}.modal:has(.close-issue-edit)>p{margin-bottom:14px}.modal:has(.close-issue-edit) .issue-history{max-height:112px;overflow-y:auto;margin-bottom:16px}.modal:has(.close-issue-edit) .form-grid{gap:11px 18px}.modal:has(.close-issue-edit) .form-grid input,.modal:has(.close-issue-edit) .form-grid textarea,.modal:has(.close-issue-edit) .form-grid select{margin-top:5px;padding:9px 11px;min-height:40px}.modal:has(.close-issue-edit) .form-grid textarea{height:58px}.modal:has(.close-issue-edit) .modal-actions{position:sticky;bottom:0;z-index:3;margin:12px -28px 0;padding:13px 28px 16px;background:#fff;border-top:1px solid var(--line);box-shadow:0 -8px 18px #fff}.modal:has(.close-issue-edit) #saveIssueFlow{min-width:138px}@media(max-height:760px){.modal:has(.close-issue-edit){max-height:96vh;padding-top:17px}.modal:has(.close-issue-edit) .issue-history{max-height:76px}.modal:has(.close-issue-edit)>p{margin-bottom:9px}.modal:has(.close-issue-edit) .form-grid{gap:8px 16px}.modal:has(.close-issue-edit) .form-grid input,.modal:has(.close-issue-edit) .form-grid textarea,.modal:has(.close-issue-edit) .form-grid select{min-height:36px;padding:7px 10px}}
.ticket-level-guide{margin-bottom:10px}.ticket-level-guide>button{appearance:none;text-align:left;background:#fff;border:1px solid var(--line);border-radius:12px;padding:15px 18px;display:flex;flex-direction:column;gap:5px;color:var(--ink);font-family:inherit;cursor:pointer;transition:.18s}.ticket-level-guide>button:hover{border-color:#bfc9f8;box-shadow:0 5px 15px #4968ee12;transform:translateY(-1px)}.ticket-level-guide>button.active{border-color:var(--blue);background:var(--blue-soft);box-shadow:0 0 0 3px #4968ee12}.ticket-level-guide>button b{font-size:14px}.ticket-level-guide>button span{font-size:11px;color:var(--muted)}.ticket-level-guide>button em{font-size:9px;color:var(--blue);font-style:normal;margin-top:3px}.ticket-filter-status{font-size:10px;color:var(--muted);margin:0 3px 9px}.ticket-row[hidden]{display:none}
.performance-period{font-size:10px;color:var(--muted);display:grid;gap:5px}.performance-period input{border:1px solid var(--line);border-radius:8px;padding:9px 11px;background:#fff}.performance-tabs{display:flex;gap:6px;margin-bottom:16px;background:#edf0f6;padding:4px;border-radius:10px;width:max-content}.performance-tabs button{border:0;background:transparent;border-radius:7px;padding:9px 15px;color:#667187;font:500 11px "Noto Sans SC";cursor:pointer}.performance-tabs button.active{background:#fff;color:var(--blue);box-shadow:0 2px 7px #24314a16}.performance-summary{display:grid;grid-template-columns:repeat(6,1fr);gap:11px;margin-bottom:16px}.performance-summary article{background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px}.performance-summary span{font-size:10px;color:var(--muted);display:block}.performance-summary strong{font:700 21px Manrope;display:block;margin-top:7px}.performance-ranking{overflow:hidden}.performance-row{display:grid;grid-template-columns:38px 1.2fr 100px 80px 1fr;gap:14px;align-items:center;padding:13px 20px;border-top:1px solid var(--line);cursor:pointer}.performance-row:hover{background:#fafbff}.rank-number{width:25px;height:25px;border-radius:7px;background:var(--blue-soft);color:var(--blue);display:grid;place-items:center}.performance-row small{display:block;color:var(--muted);font-size:9px;margin-top:3px}.score-bar{height:6px;background:#eef1f5;border-radius:4px;overflow:hidden}.score-bar i{display:block;height:100%;background:linear-gradient(90deg,#5c75ef,#8c65e8);border-radius:4px}.performance-grade{display:inline-block;width:max-content;border-radius:7px;padding:4px 8px;font-size:9px;background:#eef1f5;color:#657087}.grade-S{background:#e9f8f2;color:#15915f}.grade-A{background:#edf1ff;color:#4968ee}.grade-B{background:#f2edff;color:#8056d4}.grade-C{background:#fff4e7;color:#c27625}.grade-D{background:#fff0f1;color:#cb4654}.performance-person-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.performance-person-card{padding:18px;cursor:pointer}.person-score{display:flex;justify-content:space-between;gap:12px}.person-score h3{margin:0;font-size:14px}.person-score p{font-size:9px;color:var(--muted);margin:5px 0}.person-score>strong{font:700 30px Manrope;color:var(--blue)}.person-metrics{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:15px 0}.person-metrics span{background:#f7f8fb;padding:9px;border-radius:8px;color:var(--muted);font-size:9px}.person-metrics b{display:block;color:var(--ink);margin-top:4px;font-size:11px}.performance-person-card>button,.ranking-row button{border:0;background:var(--blue-soft);color:var(--blue);padding:7px 10px;border-radius:7px;font-size:9px;cursor:pointer}.ranking-table{overflow:auto}.ranking-head,.ranking-row{display:grid;grid-template-columns:55px 1fr 80px 100px 75px 80px 80px 70px 85px;align-items:center;gap:9px;min-width:850px;padding:11px 17px}.ranking-head{background:#fafbfc;color:var(--muted);font-size:9px}.ranking-row{border-top:1px solid var(--line);font-size:10px}.adjustment-log{margin-top:15px}.adjustment-log>div:not(.panel-title):not(.empty-record){display:grid;grid-template-columns:180px 1fr 190px;gap:15px;padding:11px 19px;border-top:1px solid var(--line);font-size:10px}.adjustment-log small{color:var(--muted)}.performance-rules{padding:20px;display:grid;grid-template-columns:1fr 1fr;gap:16px}.rule-group{border:1px solid var(--line);border-radius:10px;padding:15px}.rule-group h3{margin:0 0 11px;font-size:12px}.rule-group label{display:grid;grid-template-columns:1fr 70px 20px;align-items:center;gap:6px;font-size:10px;padding:6px 0}.rule-group input{border:1px solid var(--line);border-radius:6px;padding:7px}.rule-group em{font-style:normal;color:var(--muted)}.rules-total{grid-column:1/-1;text-align:right}.performance-rules>.primary{grid-column:1/-1;justify-self:end}.performance-detail-modal{width:min(690px,92vw)}.performance-dimensions{display:grid;gap:10px}.performance-dimensions>div{display:grid;grid-template-columns:110px 80px 1fr;align-items:center;font-size:10px}.performance-dimensions i{height:7px;background:#eef1f5;border-radius:5px;overflow:hidden}.performance-dimensions em{display:block;height:100%;background:var(--blue)}.performance-linked,.trend-placeholder{margin-top:16px;padding:13px;background:#f7f8fb;border-radius:9px}.performance-linked h3,.trend-placeholder h3{font-size:11px;margin:0 0 7px}.performance-linked p,.trend-placeholder p{font-size:10px;line-height:1.8;color:var(--muted);margin:0}@media(max-width:1100px){.performance-summary{grid-template-columns:repeat(3,1fr)}.performance-person-grid{grid-template-columns:1fr 1fr}}@media(max-width:760px){.performance-tabs{width:100%;overflow:auto}.performance-tabs button{white-space:nowrap}.performance-summary{grid-template-columns:1fr 1fr}.performance-person-grid,.performance-rules{grid-template-columns:1fr}.performance-row{grid-template-columns:30px 1fr 80px}.performance-row .score-bar,.performance-row>span{display:none}}
.ticket-level-match{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:8px;margin-top:7px;padding:7px 9px;border-radius:7px;font-size:9px}.ticket-level-match b{font-size:10px}.ticket-level-match span{color:#647087}.ticket-level-match em{font-style:normal;white-space:nowrap;color:#8992a2}.ticket-level-match.match-P1{background:#fff0f1;border:1px solid #f6cbd0}.ticket-level-match.match-P1 b{color:#ce4050}.ticket-level-match.match-P2{background:#fff5e9;border:1px solid #f4d8b9}.ticket-level-match.match-P2 b{color:#c36b18}.ticket-level-match.match-P3{background:#edf2ff;border:1px solid #d7defc}.ticket-level-match.match-P3 b{color:#4968ee}
.sidebar-close,.sidebar-backdrop{display:none}
@media(max-width:760px){body.drawer-open{overflow:hidden}.sidebar{width:min(86vw,320px);transform:translateX(-102%);z-index:31;box-shadow:12px 0 32px #17203926;overflow-y:auto;padding-top:64px}.sidebar.open{transform:translateX(0)}.sidebar-close{display:grid;place-items:center;position:absolute;right:14px;top:14px;width:40px;height:40px;border:0;border-radius:50%;background:#f1f3f8;color:#566178;font-size:27px;line-height:1;cursor:pointer}.sidebar-backdrop{display:block;position:fixed;inset:0;z-index:30;border:0;background:#17203973;opacity:0;visibility:hidden;pointer-events:none;transition:opacity .2s,visibility .2s}.sidebar.open+.sidebar-backdrop{opacity:1;visibility:visible;pointer-events:auto}.mobile-menu{width:42px;height:42px;font-size:22px}}
.level-badge.P4{background:#eaf8f3;color:#16845e}.ticket-level-match.match-P4{background:#eaf8f3;border:1px solid #bfe8d9}.ticket-level-match.match-P4 b{color:#16845e}.direction-pill{display:inline-flex;padding:3px 7px;border-radius:999px;background:#edf2ff;color:#4968ee;font-size:9px}.direction-pill.series-D{background:#f3edff;color:#8056d4}.appeal-create{padding:20px;margin-bottom:16px}.appeal-create h2{margin:0 0 5px;font-size:15px}.appeal-create>div>p{margin:0 0 16px;color:var(--muted);font-size:10px}.appeal-create select,.appeal-create input,.appeal-create textarea{display:block;width:100%;margin-top:6px;border:1px solid var(--line);border-radius:8px;padding:10px;background:#fff;font:11px "Noto Sans SC"}.appeal-create>.primary{margin-top:14px}.appeal-list article{padding:15px 20px;border-top:1px solid var(--line)}.appeal-list article>div:first-child{display:flex;justify-content:space-between;gap:14px}.appeal-list article p{font-size:11px;line-height:1.7;margin:8px 0}.appeal-list article small,.appeal-list article em{display:block;color:var(--muted);font-size:9px;font-style:normal}.appeal-actions{display:flex;gap:7px;margin-top:10px}.appeal-actions button{border:0;border-radius:7px;padding:7px 12px;background:var(--blue-soft);color:var(--blue);cursor:pointer}.appeal-actions button:last-child{background:#fff0f1;color:#cb4654}
.issue-customer-picker{width:min(620px,92vw)}.picker-search{display:block;font-size:11px;color:var(--muted);margin-bottom:12px}.picker-search input{display:block;width:100%;margin-top:6px;border:1px solid var(--line);border-radius:9px;padding:11px;font:12px "Noto Sans SC"}.customer-picker-list{max-height:420px;overflow:auto;display:grid;gap:7px}.customer-picker-list>button{display:grid;grid-template-columns:38px 1fr auto;align-items:center;gap:11px;width:100%;border:1px solid var(--line);border-radius:10px;background:#fff;padding:10px;text-align:left;cursor:pointer;font-family:inherit}.customer-picker-list>button:hover{border-color:#bdc8f8;background:#fafbff}.customer-picker-list b,.customer-picker-list small{display:block}.customer-picker-list small{margin-top:3px;color:var(--muted);font-size:9px}.customer-picker-list em{font-size:10px;color:var(--blue);font-style:normal}.customer-picker-list>button[hidden]{display:none}